Delivery
Orders are delivered across Japan using third party delivery companies. Most packages are delivered by Sagawa Kyubin, but we also use Kuroneko Yamato and Seino Express in certain circumstances.
Delivery charges
The cost of delivery is based on your location and the size of the package required to ship your order.
Most packages will fall within the 1,000yen per package category for delivery within Honshu (mainland Japan). Hokkaido deliveries will be charged 2,000yen per package and Okinawa deliveries 3,000yen per package.
Very small orders that can be packed into our smallest box (up to a maximum of 1000 business cards, 1000 A6 flyers, or 500 postcards), will be charged at the lower rate of ¥500 (mainland Japan), ¥1,000 (Hokkaido), or ¥1,500 (Okinawa).
For very large or bulky orders however, additional delivery charges may apply. All large-format poster orders for example are delivered rolled in tubes and are charged at a minimum of 2,000yen, regardless of delivery area.
| Location | Delivery (per box) | Max weight | Notes |
|---|---|---|---|
| Mainland Japan | ¥500 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥1,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) | |
| Hokkaido | ¥1,000 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥2,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) | |
| Okinawa | ¥1,500 | 2kg | For very small orders (up to 1000 business cards, or 500 A6 flyers or postcards) |
| ¥3,000 | 20kg | For standard orders (up to 2500 A4 flyers (135kg)) |
Multiple delivery locations
For multiple delivery locations, a surcharge of ¥500 per location will be added, on top of each delivery fee. Please contact us before ordering if you would like to ship to multiple locations and we can provide a quote.
Packaging
Your order will be first wrapped in protective brown paper or shrink-wrapped and then sealed in plain, cardboard boxes together with paper or plastic padding material. Finally the shipping label is applied and handed off to the courier.
The number of boxes required to package your order will depend on the size and volume of the product(s) ordered. When ordering multiple items at once, they will be packaged together where possible.
Delivery schedule
Delivery time is a minimum of 1 day after leaving the production hub. For delivery to Okinawa, Hokkaido or other far-flung locations, an additional 1-3 days is usually required. See table for more details.
Requesting a time of day for delivery
Due to the late hour that packages leave the production hub, we are unable to request next day AM deliveries. Other time periods (12 noon-2pm, 2-4pm, 4-8pm, 6-9pm) we are able to request however but please note that it is only a request and as such, no promise or guarantee can be made.
Delivery days by Japan area
Things that can delay your delivery
Many factors both foreseen and otherwise can prevent your package from arriving during the time-slot requested and, although the delivery company will do its best, there are no guarantees. Particularly during the peak seasons of Golden Week and New Year, specified delivery times cannot be honored.
Mojoprint cannot be held responsible if your package does not arrive within the times requested and appreciate your understanding on this matter.
| Region | Delivery area | No. Days |
|---|---|---|
| Kansai | Osaka-fu (大阪府), Hyogo-ken (兵庫県), Nara-ken (奈良県), Wakayama-ken (和歌山県), Shiga-ken (滋賀県), Kyoto-fu (京都府) | 1 |
| Kanto | Tokyo-to (東京都), Kanagawa-ken (神奈川県), Chiba-ken (千葉県), Saitama-ken (埼玉県), Gunma-ken (群馬県) | |
| Chugoku | Tottori-ken (鳥取県), Hiroshima-ken (広島県), Shimane-ken (島根県), Yamaguchi-ken (山口県), Okayama-ken (岡山県) | |
| Shikoku | Tokushima-ken (徳島県), Ehime-ken (愛媛県), Kagawa-ken (香川県), Kochi-ken (高知県) | |
| Hokuriku | Niigata-ken (新潟県), Nagano-ken (長野県), Toyama-ken (富山県), Fukui-ken (福井県), Ishikawa-ken (石川県) | |
| Tokai | Yamanashi-ken (山梨県), Aichi-ken (愛知県), Shizuoka-ken (静岡県), Mie-ken (三重県), Gifu-ken (岐阜県) | |
| Kyushu | Fukuoka-shi and Kitakyushu-shi | |
| Kanto | Ibaraki-ken (茨城県), Tochigi-ken (栃木県) | 2 |
| Tohoku | Aomori-ken (青森県), Iwate-ken (岩手県), Miyagi-ken (宮城県), Akita-ken (秋田県), Yamagata-ken (山形県), Fukushima-ken (福島県) | |
| Kyushu | Fukuoka-ken (福岡県), Nagasaki-ken (長崎県), Kumamoto-ken (熊本県), Kagoshima-ken (鹿児島県), Miyazaki-ken (宮崎県), Oita-ken (大分県), Saga-ken (佐賀県) | |
| Hokkaido | Hokkaido (北海道) | 3 |
| Kyushu (islands) | Outlaying islands in Kagoshima-ken, incl. Tanegashima, Amami-Oshima, Yakushima etc. | 4 |
| Okinawa | Okinawa Main Island (沖縄県本島) | |
| Okinawa (islands) | Outlaying islands (その他離島) | 5+ |
Tracking your order
When we ship your order it is given a unique tracking number, enabling you to track the progress of your delivery via the various third-party courier websites.
Package numbers and courier details will be provided to you as part of our final confirmation email. You can also find your tracking number from your dashboard.
Payment options
You will not be charged during the checkout process, since experience has shown us that we need to check the details of your order first. Once we can confirm your data is print-ready and everything is in order, we will then issue an invoice by email for the full amount, including delivery. This can be paid from your dashboard.
Simply click the [Pay Now] button at the top of the invoice in your dashboard, to open the secure payment page. After confirmation of payment, the turnaround for your item will be confirmed and production can begin. You will be able to choose from the following payment methods.
Credit Card
Pay online with your credit card using the hassle-free Stripe payment gateway. We accept all major credit cards.
PayPal
Pay online via PayPal using either your PayPal balance or a credit card. You do not need a PayPal account in order to pay by credit card.
Domestic Bank transfer
Pay offline via (pre-paid) domestic bank transfer. Our bank details will be on the invoice. The transfer fee must be borne by the remitter.
Wise - International Transfers
For international clients that are unable to pay via PayPal or Stripe - or when the amount is greater than 200,000yen, we also accept payment via Wise in place of traditional international bank transfers.
Simply click on our Wise payment link to make the payment using your own local bank account. Note that some regions or territories may not be covered - in which case a credit card payment will be required instead.
Payment on account
For corporate customers that meet the following criteria below, you may apply for a credit account to pay for your orders as part of one monthly invoice.
Criteria for payment on account credit application
- Japanese incorporated company
- Minimum monthly spend of 100,000yen
- Agree to our credit payment terms: 30 days net
- Payment by domestic bank transfer
Receipts
After paying for your order either online via PayPal or Stripe, or offline with bank transfer, you will receive an automated receipt of payment confirming the successful transaction against our invoice.
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